To cancel an order, first you need to log into AliExpress account, select the desired order from the list of orders and click the “Cancel order” button. This button appears 24 hours after the product has been paid. In the next window, you will have to click the “Request cancellation of order” button to confirm the cancellation of the order.
To contact AliExpress customer service: Go to www.aliexpress.com in your web browser and log in. Scroll to the bottom of the screen, and under “AliExpress Information”, click Customer Support. Start by clicking the general category that your question most relates to, at the top. Then, move your mouse cursor over one of the sub-categories on Then, after confirming receipt, you open a dispute on the aliexpress website or app, where you dispute it with the seller, and aliexpress would step in if you can't reach an agreement. Since you would have proof (the video), you would get a full refund. Instead, you immediately went over everybody's head and made a conflict between you and
To cancel the order, go to the My Orders section of your AliExpress personal account. Click the “Cancel Order” button next to the necessary order. You will get to the order page and will have to click the Request Order Cancellation button. Then choose the reason for cancellation. If you made an order by mistake, select the corresponding
Thankfully, AliExpress now has distribution centers in the U.S., which cuts down the shipping time to 3 to 5 business days for products coming from these warehouses. Tips to avoid AliExpress scams. When shopping from a marketplace like AliExpress, it can get tricky trying to vet out the thousands of sellers available on the site.

There are cases when you should not confirm the order receiving, for example when you didn’t receive anything or the product doesn’t correspond to the claimed characteristics. Instead, you need to open the dispute – to get a refund or the right product. How to Confirm the Order on AliExpress. It’s very easy.

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can you get a refund on aliexpress